Privacy Policy

Privacy Policy for Rescue Printer Guide

At Rescue Printer Guide, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and printer support services.

1. Information We Collect

When you use our printer support services, we may collect:

• Personal Information: name, email address, phone number, billing/shipping address (if applicable); printer details such as model, serial number, and issue description when you request support.
• Non-Personal Information: browser type, operating system, IP address, and usage behavior; information about your device or printer settings collected during troubleshooting (with your consent).

2. How We Use Your Information

We use your information for:

• Providing printer troubleshooting, repair, and technical support services.
• Responding to your queries and support requests.
• Processing service orders, payments, and billing.
• Sending service updates, reminders, or promotional offers (only with your consent).
• Improving our services, website performance, and customer experience.
• Detecting and preventing fraud, security breaches, or unauthorized access.

3. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve navigation and functionality.
• Remember your preferences for faster support access.
• Analyze site usage and optimize services.

You can manage cookies through your browser settings, but some features may not function properly if cookies are disabled.

4. Information Sharing

We do not sell or trade your personal data. We may share it only with:

• Trusted Service Providers: for payment processing, shipping replacement parts, or analytics.
• Technical Experts/Partners: to resolve printer-related issues when specialized help is needed.
• Legal Requirements: if required by law or to protect our rights, users, and services.

5. Data Protection

We use secure technologies and encryption to protect your personal information. However, no online method is 100% secure. We continuously monitor and update our security practices to reduce risks.

6. Your Rights

You have the right to:

• Access, correct, or request deletion of your personal data.
• Opt-out of marketing emails at any time.
• Request details of the data we hold about you.

7. Third-Party Links

Our website may contain links to third-party websites (such as printer manufacturers or driver download pages). Rescue Printer Guide is not responsible for the privacy practices of these external sites.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors.

9. Updates to Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date.

10. Contact Us

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Rescue Printer Guide with your printer support needs.